FAQs

Frequently Asked Questions

All skeletons, skulls, teeth, claws and jaws are in stock and ready to ship. If the shopping cart lets you place them in your cart then we have them available to buy from www.SkeletonsAndSkullsSuperstore.com.
Yes, you can add any amount of product to an order already placed by calling 509-951-3557 or by emailing Skeletons and Skulls Superstore at sales@skeletonsandskullssuperstore.com, if your order has not already shipped. Depending upon weight and size of skeletons or skulls added to an existing order additional shipping charges may apply and will be added to your order accordingly.
At this time our warehouse is not set up for the public to shop.
Yes, you may cancel your order by calling 509-951-3557 or by emailing Skeletons and Skulls Superstore sales@skeletonsandskullssuperstore.com. We will cancel your order if your order has not already shipped. You will receive a refund for your order within 48 hours minus processing fees which are charged to us by all credit card companies (which includes the initial transaction fee and the refund fee). If you order has already shipped and you still wish to cancel your order we are not able to request UPS or USPS to stop the shipment and return the package to us. You must receive the package from UPS or USPS and ship the package back to Skeletons and Skulls Superstore.com. Please make sure your packing slip is included in the package. Upon receipt your credit will be processed within 48 hours. During the holiday seasons processing times may vary.
If you place two orders in a short time period to the same address using the same shipping method, we can usually combine them on request. You will receive a refund of any excess shipping cost for the SMALLER order. If we notice two orders but have not heard from you, we may choose to combine them if schedule permits. Please note that due to credit card processing costs and handling costs, there is a minimum shipping/handling charge of $2 for the second order or each combined order.
All orders must be paid at the time the order is placed.
Gift Wrapping is not currently offered as an option at this time.
Yes, we ship all over the world! Currently we are set up to ship UPS to the US and Canada. We are able to ship via United States Postal Service for all other locations. Simply email sales@skeletonsandskullssuperstore.com and provide your shipping address, including your zip code, telephone number and the items / quantities that you are interested in. We will email you an exact shipping quote with delivery time frame. Payment is via Paypal or bank wire transfer. Once we have received your payment your order will be shipped within 24 hours via United States Postal Service. Please note that we are not responsible for any duty tax or custom fees.
Shipping and handling charges are calculated based on the weight, cost, and/or size of the skulls and skeletons you ordered, and the location to which they are being shipped. You can see this amount after entering your shipping address at checkout. Your credit card is not charged until you get past the shipping options page so that you will know exactly how much it will cost to have your package delivered, once you select the shipping you want, our cart will take you to the check-out page and that is where you enter your credit card information.
We offer four classes of shipping for US and Canada: Standard UPS Ground, UPS 3 Day Air, UPS 2 Day Air, and UPS Overnight Air. UPS Standard Ground Shipping normally leaves our warehouse in 1-2 business days, and can take up to 7 days in transit. Since sometimes there will be a weekend or holiday during the shipping time, we predict 6-12 days for a typical arrival. UPS 3 Day Air Shipping leaves our warehouse the same day you order if your order is placed prior to 12:00 P.M. Central time. UPS does not count the day that it is shipped and they do not count Saturday or Sunday as days in transit. For example, if you place an order on Friday to be shipped UPS 3 Day Air you will receive your package on the following Wednesday. Or, if you order on Monday, your package will arrive on the following Thursday. UPS 2 Day Air Shipping leaves our warehouse the same day you order if your order is placed prior to 12:00 P.M. Central time. UPS does not count the day that it is shipped and they do not count Saturday or Sunday as days in transit. For example, if you place an order on Friday to be shipped UPS 2 Day Air you will receive your package on the following Tuesday. Or, if you order on Monday, your package will arrive on the following Wednesday. UPS Overnight Shipping leaves our warehouse the same day you order if your order is placed prior to 12:00 P.M. Central time. UPS does not count the day that it is shipped and they do not count Saturday or Sunday as days in transit. For example, if you place an order on Friday to be shipped UPS Overnight Air you will receive your package on the following Monday. Or, if you order on Monday, your package will arrive the following Tuesday. Orders received after 12:00 P.M. Pacific Standard Time will ship on the next business day. EXCEPTION: If your order includes items that ship directly from the manufacturer, their shipping times are stated on the page that shows the product photo and description. These items will ship separately from the rest of your order, and cannot be ordered with expedited shipping. Please note: The quoted delivery times are an estimate and not a guarantee. We are not responsible for delays caused by the US Postal Service, FedEx, or other carriers, or delays due to weather or emergency conditions. Please allow extra time during holidays.