Policies
Skeletons And Skulls Superstore Policies
Skeletons and Skulls Superstore is committed to maintaining your trust and confidence. The following online privacy policies are intended to protect and secure the personally identifiable information (any information by which you can be identified) you provide to us online.
No Sharing of Personal Information
Skeletons And Skulls Superstore never sells, rents, leases or exchanges your personal information with other organizations.
Security
Skeletons And Skulls Superstore is committed to ensuring the security of your personal information. To prevent unauthorized access, maintain data accuracy, and ensure the proper use of information, we have established and implemented appropriate physical, electronic and managerial procedures to safeguard and secure the information we collect online to process your order Skeletons And Skulls Superstore uses Internet Encryption Software, Secure Socket Layer (SSL) Protocol when collecting or transferring sensitive data such as credit card information. Any information you enter is encrypted at your browser, sent over the public Internet in encrypted form, and then de-encrypted at our server.
Telephone Ordering
Telephone orders and customer service hours are Monday through Friday from 8:00 a.m. to 5:00 p.m. PST. We encourage telephone orders for immediate service and to verify availability of your skull or skeleton. CALL 509-951-3557 for assistance.
Shipping Policy
We ship via FedEx, UPS and USPS. Please be sure to include your complete street address (No PO Boxes).
International Orders
Occasionally Skeletons & Skulls Superstore will require Bank transfers for particular International Orders.
Please be aware that on all International Orders, shipping charges and fees may vary depending on the items requested, their weight, and destination.
Customers are responsible for all customs fees charged by their country. This may involve being required to pay the delivery person when your package is delivered. If an item does need to be returned, it should be sent so that no customs fees are charged to Skeletons & Skulls Superstore. This can be done by informing the shipper that the order is a return for replacement (or that the item is damaged). If customs fees are billed to Skeletons & Skulls Superstore your return will be refused.
Payment Policy
We accept Checks, Purchase Orders (from bonafide Institutions), Money Orders, Bank Transfers*, Master Card, VISA, American Express, Discover, & PayPal. All prices and figures are listed in US Dollars.
*Bank Transfers must have a minimum order of $100.00 or more.
PAYMENT WITH CREDIT CARDS
We gladly accept all major credit cards for your convenience.
We must have your correct “Bill To” address for verification by your credit card company. This is the address where they send your monthly statement. If any of the information is incorrect, your order will be declined by your credit card issuer.
PAYMENT BY CHECK
Personal & Business Checks are also accepted as valid means of payment. Should you decide to pay by check, select ‘Check’ from the payment options in the shopping cart and place the order. Your order will not ship until your check clears.
For Canadian and other foreign orders, bank transfers are most convenient. Checks and money orders must be drawn on a U.S. bank in U.S. dollars. Personal checks will delay shipping 10 days to allow checks to clear. Sorry we cannot ship C.O.D.
Once the order is placed, write the order number along with your name on the back of the Check and mail it to:
Skeletons and Skulls Superstore
2225 W. Francis Ave.
Spokane, WA 99205
509-951-3557
Customers will be notified by email once the payment has been received and the order is shipped.
Purchase Orders
Purchase orders are gladly accepted from bonafide educational institutions within the United States. Our terms are Net 30 days from the date of invoice for any amount over $250.00.
Return Policy
Merchandise returned after 10 days of the date of invoice will be charged a 20% restocking fee and orders returned after 30 days may not be accepted. We guarantee our products to be true to the description and quality presented. Do not return merchandise without first contacting us. We will either exchange the item or issue a credit to your account for a complete refund, less any shipping charges and export fees incurred. Please enclose your invoice with your returned merchandise. Merchandise returned C.O.D. will not be accepted. We must be notified within 5 business days of any inaccuracies of your order.
Please send returns to:
SkeletonsAndSkullsSuperstore.com
2225 W. Francis Ave.
Spokane, WA 99205
Contacting Us
Call 509-951-3557 (8am – 5pm PST) or email sales@SkeletonsAndSkullsSuperstore.com
